Acronis true image 2017 failed to lock the disk free –

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
My NAS is normally in sleep mode. Failed to lock the file. The first step of a normal recovery would do exactly this, i.
 
 

Cloning fails to see or lock disk | Acronis Forum

We’ve seen some AV programs lock files for scanning from time to time. Grab the logviewer from my signature block below and perhaps it will shed more light on the issue as well.

MVP LogViewer MVP Google Drive Cleanup Utility Cloning Correctly Clone vs Backup Community Tools Contact Support Product Documentation Common OEM Drivers. David, thanks for opening this new topic in the forum as requested yesterday.

As Rob Bobbo suggested, the Log Viewer will help us try to work out what may be happening here. Another aid would be to create an Acronis System Report and post the output zip file to this topic, that would capture all the log files so we could take a look for you.

Ok, I don’t know what changed. The backups sat with that error for about 4 days and I tried to force start it many times. Today, it started backing up again. It’s now progressed to GB of the 1. Seems to be making good progress.

Oh, and btw, it never said in the window or any log what file was locked Glad to hear that it’s moving along. If issues to creep up again, the MVP logviewer by FTRPilot may shed some more light so would highly recommend downloading it for clues if it comes back. Hope it will keep chugging along now though! Just a word to the wise.

I logged out of Windows, then held the Shift key and clicked on the Power button icon on the Windows splash screen. You should make a full disk backup of the working HDD before even thinking about cloning – this is your safety net in case of mistakes, errors etc Then having created the disk backup, it can be used to recover the backup image to the new SSD.

Note: when dealing with NVMe SSD’s you should have installed this while the PC is still going to boot from the HDD into Windows – this will ensure that any additional device drivers are identified by Windows and installed before creating the disk backup image!

The advantage of using the above method is that the HDD is safely stored away from the PC and therefore cannot give any locked disk messages, nor be corrupted, wiped etc! If you see any locked disk message for the SSD then again use the Add new disk option to initialise it as GPT but leave it as unallocated disk space.

See my YouTube video showing a disk recovery. My personal preference is to clone it. I’ve been doing this for over 20 years and have yet to make a mistake. Re: If you see any locked disk message for the SSD [emphasis mine] – – – well there’s the rub. The error message does not say which drive is locked. KB Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu.

If your SSD is new and never prepared, then it shouldn’t be seen as locked but if there have been any partial writes of the OS to it, then it could look as if is flagged as locked by the OS?

When I see a bug festering for 3 years, that doesn’t give me a great sense of confidence in your software.

Just lost a customer, and recommendations for my clients. Great job. Dan, this is not ‘my software’ and I don’t work for Acronis or get paid by them! Please take a look at the description of what the MVP’s are for a fuller understanding.

Dan, may I suggest you send feedback on this problem. I received the same error. I hit okay and started searching for a solution. I came across this thread, and gave up on the idea of cloning. Dear Roy Parrott , Thank you for clarification.

Authored on. Order Asc Desc. Date within – Any – 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year. Thread needs solution. Posts: 1.

Comments: 0. Steve Smith. Posts: Comments: Neuges, welcome to these public User Forums. Some initial comments: The ‘unable to lock the disk’ error can be caused by not having performed a full shutdown prior to entering the Acronis rescue media environment, i. There are several methods of resolving this error. Personally, I prefer to use Backup followed by Recovery instead of using Cloning!

Products: Acronis True Image 9. Roy Parrott. Posts: 0. Comments: 4. This is so frustrating as other SSD clones have been very straightforward. What do I try next? Roy, welcome to these public User Forums.

– Failed to lock the file when backing up to cloud? | Acronis Forum

This error is normally caused because you are cloning when your computer is in a hybrid sleep state rather than having been shutdown fully. This works best when the target drive for the clone does not already contain any Windows OS. I tried both rebooting and shutting down completely.

Active Cloning doesn’t work either. Hangs on stage-select the destination disk for the cloned data. Please download the MVP Log Viewer tool and use this to access the log file information for your cloning actions as this may show more detail of what is going on?

I can’t tell if you’re using rescue media to clone, or Windows – it looks like an older rescue media of , but I can’t tell. Try to clone directly in Windows if it let’s you.

You’ll need to make sure that Windows can see the new and the existing drive before you try though make sure the new disk is initialized and showing a drive letter in Windows. This will ensure a full shutdown instead of a possible hybrid shutdown where the disk may remain locked by a hibernation file. MVP LogViewer MVP Google Drive Cleanup Utility Cloning Correctly Clone vs Backup Community Tools Contact Support Product Documentation Common OEM Drivers. Now I understand that the Acronis is only advertising.

Software is not working, tech support not responding. Acronis creates the illusion of reliability and doesn’t really work but only raises money every year. I found a few more topics with a similar problem that hasn’t been solved since I also found a great free software that solved my problem in 4 simple steps.

I’m upset that I’ve been paying for licenses for over 5 years, and getting a pacifier. But your other comments are misguided. Acronismvp works great for most people and offers different features not found in other products. I not only use Acronismvp but other paid products and free products too. Each has positive and negative features for my environment and use cases and will differ with others.

Unfortunately, you didn’t provide any actual details to the thread that might have helped identify or resolve your issue. When you ask for help, but don’t provide background or details requested by people wanting to help, well, then you won’t find answers. Boot your computer from a Lunix- based bootable media, and then try again “. Andry, when are you seeing this? Are you using rescue media or is this from windows? Are you cloning or restoring a backup? If files, are you attempting to restore to the original location with existing permissions?

Really hard to provide a random “guess” to answer your question, which is the best you’ll get without some information from your end.

You need to boot full Windows and do a full shutdown before anything. Fastboot on windows 8, 8. Unlock the disk by doing a full shutdown so windows does not using a locked hibernation file and fastboot.

In windows, delete the volume and then initialize correctly first. Or in rescue media, use add new disk feature to initialize the destination disk first. I have same problem, I think. I have a Dell Inspiron laptop, Windows 10 Pro, , ATI , I booted to the drive select and specified the DVD drive. Window says “Locking partition E:” , times out with the message “Unable to lock the disk. Boot your computer from a Linux-based bootable media, and then try again.

Are you able to determine which actual partition E: relates to when you see this message from the ATI application running from the rescue media DVD? Drive letters are often changed in that bootable media environment and identifying the ‘locked’ partition may help with understanding why it may be locked? Unless it would help in diagnosis, I see no reason to test your restart suggestion, since I want to be able to rescue when it is not possible to start Windows.

I don’t know what partition E: is, but I have an idea how to find out. Tonight, when I will have time, instead of trying to recover all 4 partitions at the same time, I will try to recover them one at a time. Clarence, in a situation where it is not possible to start Windows, then the easiest method to avoid this type of issue is to simply ensure the target drive is wiped clean before attempting a restore, this way there can be no locked partitions.

The first step of a normal recovery would do exactly this, i. Fastboot locking a disk can impact rescue media too. If you have an SSD drive, the boot time isn’t that much better with it enabled either, and because of the risk of a drive becoming locked and not allowing it to be accessed by rescue media, I have disabled it on all of my Windows 10 systems.

My system still only takes 12 seconds from post to the time I enter my password and see the desktop. Hold down the Shift key while clicking Shutdown from the Power menu.

This will force a complete shutdown of all apps and Windows OS. Using VSS Doctor. I discovered that if I click on OK on the error message, another attempt to lock the disc is made. Eventually, the partition gets locked. Proceeding, the request is made to select the disk on which the image is to be written. Repeating the entire process eventually gets to the point of deleting the partitions, which I did not do.

I certainly don’t feel comfortable with the erratic behavior of the Rescue software. If I were to have a real ‘disaster’, I would like to have more confidence in in the ability to recover the system.

I feel like there’s nothing more to discuss in the way of getting help with a problem, but that there are a few bugs or design issues that need to be fixed. This will force all applications to close which removes all open files from the Hyberfil which in turn will allow for the disk to be locked. Same issue. If you are getting Cannot Lock Drive error then you must first perform a complete shutdown of the PC prior to booting the recovery media. The easiest way to completely shutdown a Win 10 machine is to hold down the Shift key then click on Shutdown in the Power button menu.

Also, uefi booting is specific to the architecture at build. Uefi 32 bit can only boot on 32 bit bios hardware. Uefi 64 bit can only boot on 64 bit bios architecture. Or whatever type you made if using the MVP custom media builder or default Acronis builder which lists the architecture as 32 bit or 64 bit when using the advanced option.

Most modern systems are 64bit uefi. There are still some budget laptops and tablets that are 32bit uefi only they typically have less than 4GB of memory installed or supported.

I had the same issue. I solved it by formating the destination disk. Do you have to install it onto it first? And if so how? There is no need to install anything unless you don’t have the main ATI application installed which in turn provides the Rescue Media Builder tool. I also encountered the same problem. When I needed to recover the C drive, I chose to restore the C drive and mbr. The above prompt appeared on the ATI system. Check out the manager Steve Smith’s Tips: The related processes are not completely closed or the related partitions are formatted.

After exiting the program, three attempts were made without restarting the PE system and unformatted partitions , and the fourth normal recovery. If you encounter this problem, you can try to recover after formatting the partition, but this is not a good way. I was having the same problem as many on this thread and the problem is that the Acronis documentation is just not specific enough.

This didn’t work with my SSD. You must use a LINUX based boot media and the documentation should be specific about this – it would have saved me and others no doubt hours of grief. This seems to be a problem of the experts assuming that everyone else has the same knowledge and understanding of the underlying technology. Thanks to Steve for the suggestion of downloading the CD iso which is Linux based and which worked perfectly.

I used the American standard. Thank You for this post. Resolved the Lock disk issue and I got to learn lots other ticks and the knowledge on what is the cause of the issue. I contacted support and they did not direct me to this post. I would have saved days of frustration and waiting on support to contact me.